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When We Are Closed

outofhoursThe surgery closes at 6.30pm Monday to Friday and re-opens at 8.30am each morning.

Please do not phone out-of-hours for routine matters.

 

 

 

 

If you require urgent medical attention when the surgery is closed please ring 111

 

Out Of Hours

Whatever time of day, if a condition is life-threatening please dial 999.

In other situations, when the surgery is closed, for minor health problems and advice, patients are advised to contact NHS Services on 111. (This is a free call even from mobiles as long as you have 1p credit.)

NHS East Surrey CCG is responsible for commissioning the out-of-hours medical service. 

 

The service is provided by South East Coast ambulance Service and Harmoni. They can be contacted on 111 (free call). Alternatively, on telephoning 08448151990 out of hours, you will hear a message asking you to redial 111, or will be connected to 111 if you continue to hold (but you will be charged as per your contract).

The 111 service provides telephone advice and, if necessary, a doctor or nurse consultation, for urgent problems which will not wait until the surgery is next open.

If, after triage through their system, it is decided you need a doctor, you may be offered an appointment at the Out-of-Hours centre. This service is provided by Integrated Care Ltd OOH service (IC24). Where possible we would urge you to attend, as you will receive a faster, more efficient service. If you are unable to attend the deputising service, and a visit to your home is deemed medically necessary, one of the deputising service doctors will visit (Medical need basis). (Please note, all calls to the deputising service are recorded for the purpose of quality control.)

 

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
 

Using the right health service for your needs can prevent you waiting around in A&E, ensure you receive the appropriate treatment more quickly and free up local A&E staff to help those patients with the most serious conditions.

Health Help Now Web App
Whether you have sprained your ankle, have a baby with a high temperature or a child who is being sick, the app can guide you to the service that will help you best. The app is free to use and available online at www.healthhelpnow-nhs.net. It lists common symptoms and helps you to find the best place for treatment in East Surrey. If you need treatment for a minor injury on a Sunday, to find a pharmacy late at night, or are not sure where to go for care, Health Help Now can help.


Self-care
Self-care is the best choice to treat very minor illnesses and injuries. Coughs and colds, diarrhea, headache, hangover and minor illnesses can often be treated at home, simply by combining a well-stocked medicine cabinet with plenty of rest.

Pharmacies
Pharmacists can provide advice and treatment for common conditions as well as dispensing prescriptions. A number of local pharmacies in East Surrey offer advice and medicines for a range of conditions, without appointments. You can find details of your nearest pharmacy at www.nhs.uk

Urgent Care Centre and Minor Injury Units
For minor illness or injury (cuts, sprains or rashes) and if it can't wait until your GP surgery is open, there are other options to A&E. You can visit a minor injuries unit or urgent care centre.


Urgent care centres (UCCs) and Urgent Treatment Centres (UTC):

Crawley Urgent Treatment Centre

Crawley Hospital, West Green Drive, Crawley, West Sussex, RH11 7DH

Tel: 01293 600300 ext 4141 or 4142

Open:

24 hours, seven days a week

Treats:

All ages

Services:

Most injuries or illnesses that are urgent but not life threatening, including:

  • sprains and strains
  • broken bones
  • minor burns and scalds
  • minor head and eye injuries
  • bites and stings.

 

Croydon  Urgent Care Centre

Croydon Urgent Care Centre, 530 London Road, Croydon CR7 7YE

Tel: 020 8401 3013

Open:

24 hours, seven days a week

Treats:

All ages

Services:

Most injuries or illnesses that are urgent but not life threatening.

               

               

Minor injuries units (MIUs):

Caterham Dene MIU

Church Road, Caterham, Surrey CR3 5RA

Tel: 01883 837500

Open:

9am to 8pm, seven days a week

Treats:

Adults only - 18 and over

Services:

  • Cuts and grazes
  • Sprains and strains
  • Broken bones (fractures)
  • Bites and stings
  • Infected wounds
  • Eye problems, such as infections or scratches
  • Sports injuries
  • Minor burns and scalds

Notes

There is a Minor Injury Unit X-ray facility at Caterham Dene Hospital, Monday to Friday from 9.00 to 17.00 and from 10.00 to 17.00 Saturday, Sunday and bank holidays.

 

Purley War Memorial Hospital MIU

856 Brighton Road, Purley, Surrey, CR8 2YL

Tel: 020 8401 3000 (main switchboard)

Open:

2pm to 8pm, seven days a week

Treats:

All ages

Services:

  • Cuts, grazes and wounds
  • Minor burns and scalds
  • Sprains and strains
  • Minor head injuries
  • Minor eye injuries and removing some foreign bodies

 

Horsham Hospital MIU

Hurst Road, Horsham, West Sussex, RH12 2DR

Tel: 01403 227000 ext 7202

Open:

9am and 5pm, Monday to Friday excluding bank holidays

Treats:

All ages

Services:

  • Acute limb injuries including fractures, wounds, sprains and strains (excluding potential hip or thigh fractures).
  • Minor head injuries including wounds to head and face (excluding children under 1 year and those with associated neck injury, loss of consciousness or any vomiting).
  • Wounds caused by trauma.
  • Foreign bodies in eyes, ear or nose.
  • Rib injuries.
  • Minor back injuries (excluding chronic conditions or major trauma).
  • Insect and animal bites and stings.
  • Burns and scalds.
  • X-ray

 

Queen Victoria Hospital MIU

Holtye Road, East Grinstead, West Sussex RH19 3DZE

Tel: 01342 414000 (main switchboard)

Open:

8am to 7.30pm, seven days a week

Treats:

Adults and children over one year old

Services:

  • Minor head injuries with no loss of consciousness
  • Minor burns and scalds
  • Limb injuries
  • Simple eye infections i.e. conjunctivitis plus foreign bodies/abrasions
  • Cuts and grazes
  • Bites and stings
  • Ear and throat infections
  • Skin infections
  • X-ray is available for MIU patients (adults and children over four years) if required: Monday-Friday 9am to 5pm, Saturday 9am to 1pm, Sunday/bank holidays 10am to 1pm

 

 

Edenbridge District and War Memorial Hospital MIU

Mill Hill, Edenbridge, Kent, TN8 5DA

Tel: 01732 862137

Open:

8.30am to 6.30pm, seven days a week

Treats:

Adults and children over one year old

Services:

  • Range of minor injuries
  • X-ray available for minor fractures Monday to Friday 9am to 2.30pm.
  • Minor ailments including coughs and colds, ear nose and throat infections and urinary tract infections.

 

Sevenoaks Hospital MIU

Hospital Road, Sevenoaks, Kent, TN13 3PG

Tel: 01732 470200

Open:

8am to 8pm, seven days a week

Treats:

All ages

Services:

  • Minor illness and injury
  • X-ray (available Monday to Friday, 8.45am to 5pm)

 

Parkway Health Centre MIU

Parkway Health Centre, Parkway, New Addington, Croydon, CR0 0JA

Tel: 020 8401 3000 (main switchboard)

Open:

2pm to 8pm, seven days a week

Treats:

All ages

Services:

  • Cuts, grazes and wounds
  • Minor burns and scalds
  • Sprains and strains
  • Minor head injuries
  • Minor eye injuries
  • Removing some foreign bodies.

 

Walk-in centres

Edridge Road Walk-in Centre

2 Edridge Road, Croydon, CR9 1PJ

Tel: 020 3040 0800

Open:

8am to 8pm, seven days a week

Treats:

All ages

Services:

  • Minor illness and injury

 


Safe haven

If you’re experiencing a mental health crisis or know someone who is and you need support,

Safe Haven is for you. Mental health professionals are available to talk, listen and help you

through.

 

Drop in to Wingfield Resource Centre, St Annes Drive, Off Noke Drive, Redhill RH1 1AU from

6-11pm every day, including weekends and bank holidays.

 

Visit www.sabp.nhs.uk/savehaven for more information.

 

NHS 111

When it's less urgent than 999, call NHS 111.
NHS 111 is the free telephone service for people in East Surrey to call for medical help fast when it is not a life-threatening situation. NHS 111 is there to help people get the right help, at the right time, especially at weekends and out of hours. The service is available 24 hours a day, 365 days a year.

Calls are handled by team of trained advisers and experienced nurses and doctors who will assess and direct to local services that can best help. Remember 999 is for serious and life-threatening emergencies only.

 

   

 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website