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Dear Patient,

We are delighted to inform that our practice work very closely with our patient group known by the name Birchwood Support Group.

Birchwood Support Group has been formed in early 2011 and has been meeting regularly.

Here is the comment from the chair of Birchwood Support Group:-

It does not seem possible that we are now preparing our second newsletter for Birchwood Medical
Practice. During a series of regular meetings, The Patients Support Group has begun to bond well as a unit. At our last meeting we decided to elect two officers Chair and a vice Chair. Jack Costelloe was elected to Chair and Liz James to Vice-Chair. Both Jack and Liz feel their roles are those of facilitators to enable the group to function in a manner that achieves optimum results.

Our current elected members (as of January 2016) for the following positions of the Patient support group:

Chair - Mrs. Liz James

Vice-Chair - Mrs. Joan Robinson

Secretary - Mrs. Stella Price

Patient Educational Lead - Mr. Michael Wlashaw

Clinical Commissioning Group Lead for the practice - Mr. Richard Willcox

Communication Support - Mr Stephan Price

We have 22 committee members from various age groups and ethinic backgrounds.

Mr. Willcox represents the patient group views to ESyDOc Patient Reference Group. He also takes lead as our representative in all external meetings.

The group also has virtual members who are in constant communication.


We have worked together with the practice and recommended some changes which we feel are more patient friendly. You may have already seen or experienced some of the changes at the practice. For instance more appointments can be booked in advance, and even better extra slots are available on the day you ring. Much is going on in the background and hopefully we will be able to provide more news on these projects in the near future. We are very fortunate that we have a practice that is open to change for the better and holds the patient’s best interest as its core value. Please use the “suggestion box” for ideas that we can take on board, we have already found the suggestions very helpful.

You can also contact us by email on birchwoodpatientgroup@gmail.com

 

Suggestions and Ideas

We would like to hear your views and ideas on what you would like to see from the surgery, so we can identify areas for improvement and influence the development of the local health services. You can email your suggestions to birchwoodpatientgroup@gmail.com Alternatively use the suggestion box for the patient group at the reception.

 

Meetings

Members of the group meet regularly on a two monthly basis. Please contact birchwoodpatientgroup@gmail.com if you would like to be invited for the next meeting.

 

Educational Events

Birchwood Support Group regularly organises educational events for patients to attend. First educational event was on Hypertension (High Blood Pressure) and was held on the 12th of September 2011. Please see "educational event" tab for the future events.


Feedback about Birchwood

We at Birchwood Medical Practice value your feedback.

  • We get told when things go wrong - we would like to hear when things go wrong and when we get it right for you
  • We use your feedback for staff training
  • Your positive feedback is a way to to thank the staff who attended to your needs

Please visit NHS Choices or 'I want great care'.

We are really grateful for your support and thank you for your feedback.

 
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