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Feedback about Birchwood

We at Birchwood Medical Practice value your feedback.

  • We get told when things go wrong - we would like to hear when things go wrong and when we get it right for you
  • We use your feedback for staff training
  • Your positive feedback is a way to to thank the staff who attended to your needs

Please visit NHS Choices or 'I want great care'.

Survey

Patient Survey in 2013-2014

A survey was conducted in October 2013 to explore and seek patients' view on the service we provide. This survey was independantly designed by the patient group and agreed with the practice. The aim was to survey the  patients for availablity of appointments, Pre-bookable appointments. We also looked at the satisfaction with consultation with the Doctors & Nurses. Important aspect of the survey was also on reception staff and patients satisfaction with them and the service as a whole. We also looked if the patients would recommend the practice to friends and family.

The results of the Survey are now available to view by clicking on the following link:

Birchwood Support Group Patient Survey 2014 Abridged report.pdf

The results of the Survey were discussed with the practice by the representatives from the patient group and the agreed action plan will be available by clicking on the following link:

Patient Survey Agreed Actions 2014.pdf

 

Patient Survey in 2012-2013

A survey was conducted in January 2013 to explore and seek patients' view on the service we provide. We sought how satisfied were the patients with availablity of appointments, Pre-bookable appointments. We also looked at the satisfaction with consultation with the Doctors & Nurses. Important aspect of the survey was also on reception staff and patients satisfaction with them and the service as a whole. 

The results of the Survey are now available to view by clicking on the following link:

Patient_Survey_2013.pdf

The results of the Survey were discussed with representatives from the patient group and the agreed action plan will be available by clicking on the following link:

Patient_Survey_discussion_on_the_results_2013.pdf

Patient Survey in 2012

A Survey for Online Repeat Prescription Request was carried out in 2012 following the Priorities set out by the Patient Support Group.

The results of the Survey are now available to view by clicking on the following link

 

On_Line_Repeat_Prescription_Survey_2012.doc

Online_Repeat_Prescription_Survey_2012.rtf

 

 

 
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