IMPORTANT INFORMATION FOR PATIENTS ON REGULAR MEDICATION OR WITH ONGOING MEDICAL CONDITIONS
• In response to the COVID-19 epidemic, we have temporarily suspended annual reviews of chronic medical conditions / medication reviews for the next few months. These are reviews that usually took place in the month of your birthday.
• A senior GP will look through patients’ records to authorise medications so you can continue ordering and receiving them as usual.
• Your reviews will be postponed by 6 months and you will be contacted in future when things have settled. We expect to catch up with you for your annual “MOT” in due course.
• Some of you may require regular blood tests because you are on certain high risk drugs. These patients will be contacted by the surgery.
• You do not need to take any action and you should continue ordering your medication as usual. This is for your information only.
• Please do not over order or stockpile medication as this would mean a disruption in supply and our service.
Letter to employer for those patients who are self-isolating as per government guidance
COVID-19 Self Certification Information
Please note: GP practices will not be providing sick notes for self-isolation due to Coronavirus
The NHS have also provided an online service for a self isolation note which you can find below
(19.03.2020) CORONAVIRUS UPDATE: PRESCRIPTION REQUESTS
The Practice has seen an increase in requests for repeat medications which as a practice we are actively discouraging. We are already seeing similar situations in supermarkets and shops and this affects the whole supply system. If widespread ‘stocking up’ of medications occur, the supply chain will not cope and we could find ourselves in a situation like we are experiencing in supermarkets where we are having serious stock shortage issues.
WE WISH TO ASSURE OUR PATIENTS OF THE FOLLOWING:
•There is emergency contingency planning in place to ensure that in the event of an outbreak like this, access to medical care and pharmacies will continue.
•If a patient has to self-isolate it will only be for a maximum of 14 days.
•GP surgeries will still be able to issue prescriptions and pharmacies will still be able to supply during this period. Many pharmacies can continue to deliver to patients.
We thank all our patients in advance for considering this before making their requests as this enables us to continue to deliver services effectively during these challenging times to all our patients.
• DO NOT come to the GP surgery reception to request your prescription.
• DO drop off your prescription requests in the letter box at the front of the building.
• DO sign up to the NHS app or call the surgery to get online access set up so you can request your medication online.
We also need the following MJOG message to be sent:
Dear Patient, please visit our website (insert link) to view our latest Coronavirus update with regards to Prescription Requests. We are posting regular updates on our Facebook page (insert link) so please follow our page if you haven’t already. Kind Regards.
CORONAVIRUS UPDATE (17.3.20)
STAY AT HOME if you have either:
- A high temperature – you feel hot to touch on your chest or back OR • A new, continuous cough – this means you've started coughing repeatedly
- DO NOT go to a GP surgery, pharmacy or hospital.
- You do not need to contact 111 to tell them you're staying at home.
- Testing for coronavirus is not needed if you're staying at home.
HOW LONG TO STAY AT HOME
- Anyone with symptoms should stay at home for 7 days. If at the end of 7 days, you do not have a temperature, you may resume normal activities.
- If you live with other people, the others in the household should stay at home for 14 days from the day the first person got symptoms, to avoid spreading the infection outside the home.
- After 14 days, anyone you live with who does not have symptoms can return to their normal routine.
- But, if anyone else in your home gets symptoms while self-isolating, that person should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days.
- If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.
- If you have to stay at home together, try to keep away from each other as much as possible.
IF YOU STILL HAVE SYMPTOMS AFTER 7 DAYS:
- After 7 days, if you no longer have a high temperature you can return to your normal routine.
- If you still have a high temperature, stay at home until your temperature returns to normal.
- If you still have a cough after 7 days, but your temperature is normal, you do not need to continue staying at home. A cough can last for several weeks after the infection has gone.
Use the NHS 111 online coronavirus service if:
- You feel you cannot cope with your symptoms at home • Your condition gets worse • Your symptoms do not get better after 7 days
ONLY CALL 111 IF YOU ARE UNABLE TO GET HELP FROM NHS 111 ONLINE CORONAVIRUS SERVICE.
CORONAVIRUS UPDATE 13/03/2020
If you have a persistent cough or fever which are the symptoms of Coronavirus, however mild:
* DO NOT COME TO THE GP SURGERY OR VISIT THE COMMUNITY PHARMACY OR HOSPITAL
* Stay at home and do not leave your house for 7 days from when your symptoms started
* You do not need to call NHS111 to go into self isolation.
* If your symptoms worsen during home self isolation or are no better after 7 days contact NHS111 online. If you have no internet access, you should call NHS111. For a medical emergency dial 999.
If you have visited an affected area in the past 14 days or have been in contact with someone infected with Coronavirus:
* DO NOT COME TO THE GP SURGERY OR VISIT THE COMMUNITY PHARMACY OR HOSPITAL
* DO stay indoors and avoid close contact with people
* DO seek medical help and advice by visiting NHS 111 online
* DO call NHS 111 by simply dialling 111 if you do not have internet.
If you wish to make an appointment for a matter unrelated to Coronavirus
* PLEASE REFRAIN FROM COMING TO THE GP SURGERY TO MAKE AN APPOINTMENT IN PERSON
* DO contact the GP Surgery via telephone. A telephone or video consultation will be booked if your problem can be resolved without you having to come to the practice. If a physical examination is required, a face to face appointment will be booked after the reception team has asked patients a set of screening questions. The Practice greatly appreciates your patience and understanding of the necessity to ask these questions.
* FOR FACE-TO-FACE CONSULTATIONS, due to the need to answer questions prior to making an appointment, online booking has been suspended for the time being.
* FOR ONLINE ACCESS to health records and online prescription requests, there is no change from previously. Please contact the reception teams for information how to register for online access if you do not already have this.
Finally, please ensure the Practice has up to date contact details for you, including mobile telephone numbers where available, in order for clinical staff and reception teams to be able to contact you urgently if needed.
IMPORTANT CHANGES TO APPOINTMENT SYSTEM FROM TUESDAY 21ST APRIL 2020
Birchwood Medical Practice has always believed good access to appointments to be an integral part of the service we provide to our population. To continue to provide this, we will in future see a more diverse range of professionals providing care. With this in mind, we have decided to make a change to our appointment system.
We will be introducing a new Pre-triage system which means any requests for “on the day appointments” will work as follows:
- Our reception team and administrators will ask questions about your symptoms
- The duty GP will then make a decision as to which type of clinician is best to see you or whether a telephone consultation would be more suitable and you will be booked in accordingly
- It is also possible that a different action is advised according to your need.
This new system will mean that everyone will be screened by a Doctor and all requests will be dealt with on the same day.
Pre-booked appointments will still be available up to 3 weeks in advance.
Push doctor video consultations continue to be available for those that cannot come to the surgery
Birchwood Medical Practice is committed to providing good quality care and access and we believe these changes will help towards delivering that. Please bear with our staff as we undergo these changes. We thank you for your patience and co-operation.
Please look at further information or ask at reception
CORONAVIRUS UPDATE 06/03/2020
Due to the high volume of calls NHS 111 are receiving, we are being asked by NHS England to direct patients to this website:
For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at:
Birchwood Medical Practice regrets that it is not at present able to register NHS Patients.
This decision has been taken in order to ensure the practice can continue to safely provide NHS services to its currently registered patients.
If you are not currently registered with an NHS GP locally and need to see a doctor or nurse urgently, you can attend the Urgent Treatment Centre at Crawley Hospital.
Alternatively you can contact the Sussex allocation line on 01372 232517 who will allocate you a GP in your area.
Evening and weekend access to GP appointments
GP appointments are now available during the evening and at the weekend for people registered with a GP in East Surrey.
This means that both routine and urgent appointments are available at a local hub during weekday evenings and on a Saturday and Sunday, to make sure local people get the health help and support they need.
NHS East Surrey CCG, working in partnership with local patients and clinicians, designed the service. The appointment hubs are run by Alliance for Better Care Ltd, the local GP Federation.
How to book an evening or weekend appointment at a hub:
Appointments can be booked through your own GP practice in the normal way, during normal opening hours.
Clinicians working at the hubs will have access to your medical records with your agreement. You will be asked before any information is shared and can decline if you wish.
Your help to design this new service
In preparation for this additional, improved access to GP care, we sought the views and experiences of local patients and the public through a survey. The results can be found here:
We are now starting irrigating ears at Birchwood Surgery. Please call the surgery for further information
Try the new NHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use patient access you can continue to use it. You can use the NHS App as well
For more information go to https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/
Wellbeing Prescription Website
For more information on this service, please follow this link https://www.wellbeingprescription.org/
Birchwood Volunteer Health Champions:
Our Health Champions now have a Facebook page, please follow the link and take a look:
And take a look at forthcoming events.
Website Privacy Notice
Birchwood Patient Privacy Notice
Evening and Weekend GP Appointments
East Surrey GP Practices are working together to provide more appointments in the evenings and at weekends at our new GP Hubs: Caterham Dene Community Hospital, The Hawthornes Surgery and Birchwood Medical Practice.
Birchwood Medical Practice
The practice history dates back to the beginning of the 20th century when one of the former senior partners followed a family tradition of doctoring in Horley. As the growth of Horley led to an increased list of patients, so too did the number of doctors.
We transferred into the Kings Road surgery in 1976 and in May 2005, after many years of planning, moved into the current premises known as Birchwood Medical practice.
Since 2009, Dr Elango Vijaykumar is the senior partner of the practice.
Birchwood Medical practice is one of the 17 practices in the East Surrey Clinical Commissioning Group (CCG). http://www.eastsurreyccg.nhs.uk/
To be recognised as a Centre of Excellence that provides the highest quality of NHS care, which is equitable, family orientated and evidence based.
We will consistently strive to provide comprehensive health care that fully reflects and addresses the needs of the community we serve. Key to this will be evidence based patient centred care. Respect and courtesy towards our patients and their carers will be a hallmark of our efforts. We will at all times respond adequately and appropriately to the needs of our patients, within the scope of The NHS. We will continue to provide the highest standards in teaching and training to future generations of health care professionals.
We at Birchwood Medical Practice value your feedback.
- We get told when things go wrong - we would like to hear when things go wrong and when we get it right for you
- We use your feedback for staff training
- Your positive feedback is a way to to thank the staff who attended to your needs
Please visit (for your feedback) NHS Choices or 'I want great care'.
(Site updated 27/03/2020)